Fred. Olsen Cruise Lines has been awarded Silver for ‘Customers at the Heart of Everything’ at the prestigious UK Customer Experience Awards 2022.
Hosted in Wembley Stadium, the UK Customer Experience Awards is Britain’s biggest celebration of customer experience.
Judges for the award consist of an expert panel of independent business professionals.
Fred. Olsen Cruise Lines won the award for putting their customers at the “heart of everything”, in particular the sales, marketing, training, call centre and onboard teams.
Clare Ward, Director of Product and Customer Services at Fred. Olsen Cruise Lines said:
“We are incredibly proud to accept this award as a testament to everything that we do for our guests.
“One of our principles in The Olsen Way is that ‘it’s all about the people’ and this award is real evidence of that.
“This award wouldn’t be possible without the genuine care and positivity that comes from everyone within the company, from our ships to our call centres, our customers are truly at the heart of everything we do.”
For more information on Fred. Olsen Cruise Lines, visit the Travel Agent Centre at www.fredolsencruises.com/agent
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