Azamara has opened a brand-new global Contact Centre in Wichita, Kansas, on Monday 20th March.
The cruise line also launched its updated website and Azamara Connect trade portal, featuring a new and seamless reservation system.
With the exciting additions and updates, the company said it is proud to showcase its continued growth and dedication to valued guests and travel partners.
Carol Cabezas, President of Azamara, said: “Wichita has been home to our knowledgeable and engaging team on the phones, who are dedicated to helping advisors make their clients’ dreams a reality.
“Opening a dedicated office here is a testament to our commitment to delivering the best service to our guests and advisors.
“I am so proud of how far Azamara has come since we’ve returned to service, and this Contact Centre indicates that we are continuing to build on that momentum with more to come.”
Azamara executives came together in Wichita, Kansas to celebrate the opening of the new global Contact Centre, which will provide faster and more responsive service to travel advisors and guests.
Azamara’s Contact Centre is also implementing new systems to ensure prompt delivery of information, including callback services.
Over the past months, Azamara said its Contact Centre team has tripled in size internationally with in-market reservation agents supporting in the United States, United Kingdom, Australia, and EMEA markets.
The cruise line continues to demonstrate its growth ambitions for the global market through new appointments and added roles throughout the organisation.
On its new website, guests and travel partners will have access to the all-new Versonix Seaware Touch booking platform for a smooth and seamless booking process.
For the Contact Centre’s hours of operation and phone numbers, please visit Azamara.com
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