A survey by Cruise.co.uk of over 700 passengers has revealed that most travellers aren’t yet prepared to make bookings and interact exclusively with Artificial Intelligence (AI) customer service. The survey showed that 60% of customers are indifferent to AI’s growing role, while 32% expressed a clear preference for human interaction.
Riverside Luxury Cruises has partnered with Jerne to offer a simplified solution for the cruise line and travel advisors to manage hundreds of hosted and self-guided river cruise familiarization opportunities. Tim Morgan, CEO of Jerne said: “According to our survey of hundreds of top travel advisors, their priority is experiencing
Princess Cruises has announced the launch of MedallionNet Max, an onboard Wi-Fi service that will meet the growing demands of today’s “intensively digitally-connected travellers”. MedallionNet Max will be available exclusively in Princess Plus and Princess Premier packages. Since 2018, Princess Cruises has offered “high-performance, onboard Wi-Fi aggressively adopting service new
MSC Cruises has announced reduced emissions across its fleet by up to 15 percent in 2026 thanks to the introduction of a new itinerary planning optimisation tool called OptiCruise. The line has developed a new mathematical model with OPTIMeasy, a research company affiliated with the University of Genoa. The model
Crystal Cruises has launched its new “state-of-the-art” booking engine, designed to streamline and enhance the booking experience for travel advisors. The platform will go live on 1st August 2024 offering unparalleled ease of use, advanced features and robust support tailored to meet the needs of today’s travel professionals. Crystal said
Tokyo’s TOBU Railway has launched a KAWAGOE PASS Digital Ticket for international travellers. Tickets can be bought through Klook and offer a convenient and modern way to explore the historical city of Kawagoe, known affectionately as “Koedo” or “Little Edo”. The digital ticket replaces traditional paper tickets with a digital
