Riviera Travel has unveiled enhancements and new training modules for agents on the “Riviera Explorer” e-learning platform.
*All details correct at time of publish (26 June 2025)’
This month, the cruise and tour operator is rolling out expert advice and guidance on selling Riviera Travel, including new modules on solo travel, group bookings and tour mobility to ensure trade partners have quick and easy access to the key tools and knowledge they need to sell the cruise and tour operator’s constantly evolving products with confidence.
Scheduled to go live on Thursday, June 26th, the updates were implemented as part of the award-winning company’s ongoing commitment to agent education and support as well as maintaining and nurturing strong trade relationships and brand engagement.
These new additions and enhancements include:
New ‘Why Riviera’ module and video
A newly created module featuring an engaging brand video designed to reinforce Riviera Travel’s USPs, and help agents explain the company’s value to customers with clarity and confidence.
Solo Holidays Training
An enhanced module tailored to the fast-growing solo market, featuring detailed information on Riviera’s exclusive solo holidays and selling points.
Group Bookings Module
A dedicated module explaining how group travel works at Riviera, including practical booking tips, group types, and selling advice.
Tour Mobility Overview
A new section within “Rivers & Tours” introducing mobility level classifications to help agents match the right tour to the right customer.
Internal Improvements
New user analytics export and admin dashboards have been added with AMS regional filtering / reporting for internal store performance insights, helping to improve Riviera’s internal reporting capabilities.
Completing the new modules helps agents to gain – and maintain – their Riviera Travel ‘Expert’ status, as well as increasing their chances to win incentive prizes and fam trips.
Vicky Billing, Director of Trade and Partnerships UK and Ireland, said:
“Our continued investment in the Riviera Explorer platform underlines our unwavering commitment to support agents and trade partners by providing them with information, tips and advice that is consistently updated and enhanced.
“Just like we monitor customer feedback and booking trends to be able to hone and elevate our products and services according to demand, we regularly share new insights and helpful knowledge on the Riviera Explorer to ensure it is the most comprehensive agent learning platform available, and keep our partners engaged and up-to-speed with our fast-moving business.
Agents can get in touch with the Riviera Travel team via agents@rivieratravel.co.uk, join the dedicated Facebook group at www.facebook.com/groups/rivieratravelagents and access the Riviera Explorer via www.rivexplorer.com.
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