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TUI Releases Guide For Customers With Accessibility Needs

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TUI confirms Detailed Access Guides to an initial 200 hotels to support customers with accessibility needs are now live, after joining forces with accessibility specialist AccessAble.

The company said in a statement that the partnership is the first of its kind for overseas hotels and this industry-leading approach has one simple key aim: to make travel easy for everyone, whatever their needs.

AccessAble has worked with over 1000 disability groups to ensure the Detailed Access Guides can be used by anyone, whatever their access needs may be.

TUI UK&I Director of Customer Experience Sue Bradley said: “TUI takes over six million UK holidaymakers away each year and accessible holiday bookings have grown by 56% since 2022.

“We want to make travel easy and enjoyable for all our customers, but we know when it comes to planning, it can be a stressful experience for some.

“This can be especially true for those with access needs, who rely on the hotel’s accessibility details being available before booking.

“Earlier this year we partnered with AccessAble and tasked them with the job of running accessibility surveys at 200 of our most popular hotels.

“Everyone’s access needs are unique to them and at TUI we know that hotel accessibility goes beyond ramps and lifts.

“It’s about capturing all those essential details so customers can make an informed decision when choosing the hotel that’s right for them.”

AccessAble’s Founder and Executive Chair, Dr Gregory Burke, said: “Detailed, accurate accessibility information is crucial to enabling disabled people to travel with confidence.

“In our extensive engagement with disabled people, it has been very clear that hotels and resorts top the list of the most requested places for us to cover.

“Our partnership with TUI is creating real change in the way that disabled people can be in control about how we go on holiday.

“More broadly, there is a huge need for this type of information. In the last year alone over six million people have used AccessAble to access vital accessibility information.”

All  Detailed Access Guides to the first 200 hotels can be found at TUI.co.uk or visiting AccessAble’s website, with a further 200 hotels due to be surveyed in 2024.

For more on accessibility and assisted travel at TUI please visit https://www.tui.co.uk/holidays/accessible-holidays/

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