Jet2 has once again been named a Which? Recommended Provider. The company emerged in the top position of Which?’s annual survey of short-haul airlines.
In an official statement, Jet2 confirmed that was the only UK airline to receive the coveted Which? Recommended Provider 2023 badge from Which?.
Jett2 achieved the highest customer score in Which?’s annual survey of short-haul airlines. More than 8,000 customers rated their experiences of flying in the past two years on a range of criteria.
This included customer service, punctuality, boarding experience, seat comfort, food and drink, cabin cleanliness and refund satisfaction score.
Jet2 was recognised by customers for its customer service, receiving an impressive five stars out of five.
One respondent noted that Jet2 “excelled in all areas of customer support”, while another claimed it is the “best airline by a country mile”.
In the categories for value for money, cabin cleanliness, and boarding, Jet2 received a score of four stars.
Following the survey, Jet2 was awarded with the coveted Which? Recommended Provider badge, with Which? stating “airlines like Jet2 have distinguished themselves by offering flyers excellent customer care and a reliable service.”
Steve Heapy, CEO of Jet2.com and Jet2holidays, said:
“We are extremely proud to be the only (UK Based Airline) short-haul airline to receive Which? Recommended Provider status and to be repeatedly recognised for the way we look after customers and independent travel agents.
“This coveted badge from the UK’s consumer champion demonstrates how our standards of customer care exceed other short-haul airlines.
“There is no better testament to our VIP customer service than this recognition, and it is a true reflection of the hard work and dedication of our brilliant colleagues who go above and beyond to look after customers.
“We are confident that this recognition is something that customers and independent travel agents will strongly consider when booking that much-deserved holiday this year, as they know they can trust and rely on us when it comes to going the extra mile.”
The findings of Which?’s annual survey of short-haul airlines can be viewed here:
https://www.which.co.uk/reviews/airlines/article/best-and-worst-airlines-a5EhC8N851et
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