As the world begins to reopen to international travel from this summer, Delta Airlines has been working with partner airlines to introduce new digital solutions aimed to provide a seamless travel experience to aid recovery from the pandemic.
Matt Muta, Vice President of Innovation at Delta Airlines explains how health passports sound exciting but it’s really a misnomer, which governments will make an overall decision on whether or not they will be brought in.
He does however explain, “Where we can be innovative, though, is in making it as easy as possible for our customers to navigate and address those requirements. That’s what we’ve been working hard to do since the onset of the pandemic.
We want to develop an integrated suite of digital tools available via Delta channels that takes the guesswork out of the customer journey.”
The airline’s goal is to “bring one solution to customers that helps them schedule a test, manage their results and other health documents, and automatically verify they have met the requirements for entry at their destination in a seamless, secure way – and we are making progress.”
“It is imperative that we deliver the technology solutions, such as touchless check-in, that ensure a seamless experience for our customer’s benefit across the partners. Customers want a smooth, connected, and stress-free travel experience.”
