easyJet is extending its flexible policies under its ‘Protection Promise’, to continue providing customers with peace of mind when booking their flights.
The airline said in a statement: While many other airlines have already re-introduced charges, easyJet is continuing to maintain this flexibility in 2022.
Introduced during the pandemic, to help customers navigate the frequently changing restrictions, the airline’s flexible policy comes with no change fees for flight changes up to two hours before departure.
In an announcement released yesterday, all easyJet customers can continue to make changes to their flights without a change fee up to two hours before departure, until 31 March 2021.
The airline confirms that there are no restrictions on dates or destination; customers with both new and existing bookings can transfer to any flights currently on sale up to the end of September 2022, and to any other destination on the airline’s network which spans 35 countries across Europe, North Africa and the Middle East.
This means that if there are some travel restrictions impacting their destination country, customers can easily change their trip to another country on easyJet’s network.
To ensure customers remain protected from pandemic related issues, easyJet’s existing Travel Restriction Protection for flights will remain in place until 31 December 2022.
This means that if a lockdown travel ban or a hotel quarantine is imposed, customers will be able to receive a refund, or a voucher, or will be able to transfer their flight free of charge, even if their flight continues to operate.
Sophie Dekkers, easyJet’s Chief Commercial Officer commented, “We know that flexibility continues to be crucial for our customers, so we’ve extended our Protection Promise to help customers book flights with confidence, safe in the knowledge they can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted,”
“And with more flights now available to destinations across our unrivalled European network, customers have more choice if they need to make changes to their trip.”
All easyJet holidays are also covered by its Protection Promise, which offers a refund guarantee, freedom to change a booking, a reduced balance due date, a Best Price Guarantee, and deposit refunds.
Matt Callaghan, Director of Customer and Operations, easyJet holidays, said, “We know this news might have affected some of our customers with imminent travel plans so, as ever, we want to be on their side and give even more flexibility at this time. That’s why we’re allowing cancellation for easyJet holidays credit or a free amend for travel agent bookings for anyone due to travel between now and mid-December, allowing them to rebook when the time is right for them.
We’re contacting our customers and trade agents with details of how to do this. Customers can, of course, keep their holiday booking, this is just about giving further reassurance to anyone who wants to make a change to their plans. We’ll certainly be keeping a close eye on the situation.”
For more detail on easyJet’s Protection Promise visit easyjet.com/en/pledge and for easyJet holidays visit easyjet.com/en/holidays/info/protection-promise.
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